That is why the comments, compliments and complaints we receive are so important. Here you'll find our Complaints Procedure and our forms ('Feedback' for general topics and 'Digital' specifically for digital complaints) that you can download (print, fill in and scan) and send to: bethechangenz@xtra.co.nz. Please also see our Terms and Conditions and Privacy Policy regarding other social media. Note: any specific competition T&C's will be listed on the actual competition site.

Being safe is of utmost importance to us and to the young people we work with. We strictly monitor our social media sites and  We follow the 'safe harbour' process in the Harmful Digital Complaints Act to protect ourselves from other people's content, because new laws state that as an online content host, we may be legally responsible for content on our site.

We support this Act because it aims to reduce the harm caused by cyberbullying and other forms of harassment and intimidation. It provides a way for people to protect themselves from legal responsibility for content other people post to their website, app or social media. It balances the need for victims to have harmful content removed with the author’s right to free speech.

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